Lyvor›Workflows›Inbox
Workflow
The inbox that is already sorted by morning.
A shared inbox is where skilled staff time disappears: sorting, assigning, drafting, following up. The inbox workflow takes over exactly this recurring chunk of work — up to the point where a person decides.
- Inbound itemEvery email is read and sorted by topic.
- UnderstandUrgent to the top, ads out, case assigned.
- PrepareA reply draft or forward sits right next to it.
- Human approval gateYou approve — or correct.
- ResultSent by people, documented in the history.
The workflow is designed to be provider-neutral: it describes work, not a mail client. Today it is available where its connector is documented — in your existing Microsoft 365.
Today's proof
Documented in operation, not in a brochure.
Operating status · checked 08/21/2026
Since July 2026 an info@ inbox in live operation: sorted, with reply drafts for approval
We share concrete operating figures on request — after the customer's approval.
First use case: the info@ inbox of a property management company. Live operation shows usage, not measured time savings.
Reliability
What the workflow takes over — and what it never does.
Takes over
Organize and assign inbound mail · prioritize what is urgent · prepare reply and forward drafts · track follow-ups and deadlines · filter out ads and bulk mail.
Never does
Send on its own · change inbox rules on its own · make commitments on behalf of the business · quietly file away anything unclear — when in doubt, a person decides.
| Connector for this workflow | Status |
|---|---|
| Microsoft 365 / Outlook | documented · in live use with a customer |
| Google Workspace / Gmail | Expansion path · not available today |
| Ticketing systems / API inputs | Expansion path · not available today |
Judge the workflow yourself.
The interactive work sample shows a Monday morning with 23 emails — synthetic cases, real process, 90 seconds.